eyond
eyond is an app that allows electric vehicle (EV) owners to optimize their charging processes to save money and contribute to grid stability. The app schedules charging when renewable energy is available and the grid demand is low. Users can earn FlexCoins for intelligent charging, potentially saving over 200 euros per year.
01
Problem Statement
Previously, eyond did not have a complete onboarding process for new users, which caused confusion and prevented them from fully utilizing the app’s features. Users were unaware that they needed to connect their compatible vehicle and add their home address to maximize the benefits. This lack of clear guidance led to many users missing out on key functionalities, such as optimizing charging schedules and saving on energy costs, ultimately reducing the overall effectiveness and user satisfaction with the product.
02
Solution
To address the onboarding gap, eyond implemented a comprehensive onboarding process that clearly guides new users through the steps needed to connect their compatible vehicle and add their home address. This enhanced onboarding ensures that users are aware of these critical setup tasks, enabling them to fully leverage eyond's smart charging features and optimize their energy consumption. As a result, new users can now seamlessly engage with the app’s core functionalities, improving overall user satisfaction and maximizing the product’s value.
04
Result
After implementing the comprehensive onboarding process, eyond saw a marked improvement in user engagement and satisfaction. New users now easily connect their vehicles and add their home address, allowing them to fully utilize the app's smart charging features. This update led to more users optimizing their charging schedules and achieving energy savings, resulting in higher adoption rates of the app’s core functionalities and increased overall product value. Feedback indicated a smoother user experience, reducing confusion and frustration among new users.